H20 Sports is a small and fair company and where ever possible we aim for 110% Customer satisfaction and will always try and help resolve any issues no matter how big or how small… However as a business we have to protect ourselves and minimize our risk an exposure. So here’s the do’s and don’ts to keep us friends.
If your order is Damaged / Incorrect / Arrived Faulty or you feel in anyway it has been Miss Described , Please Call or Email any member of the team quoting your order number… All damages need to be reported within 24 hours and all other reasons need to be reported within 48 hours Otherwise H20 Sports Will not accept liability for any of these problems.
If the problem is due to a mistake by H20 Sports (wrong product / faulty / Miss Described) H20 Sports will arrange a collection and a replacement, or the correct item to be dispatched ASAP at our expense and your convenience or offer a repair / discount should you be willing to retain the order.
If you change your mind regarding your order or have mistakenly ordered the incorrect size or product… Please note that under the sale of goods act created in 1979, you the consumer has no automatic right to return your goods. In this case please contact H20 Sports ltd quoting your order number and we’ll try to resolve your problem as quickly as possible with an exchange or refund at our discretion. Please note when returning items where no mistake has been made by H20 Sports carriage charges will be applied and NOT refunded. All items in this case are returned at the consumers expense and risk. All returned items must be in 100% re sellable condition with un damage packaging otherwise at our discretion they will be refused or a restocking fee applied.
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as "Damaged" and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’. It is your duty to inspect and confirm that the goods are in good condition before signing. If the goods are damaged and not singed for as such, H20 Sports cannot accept any liability and the item will not be replaced or reimbursed.
153 Solutions LTD T/A H2O Sports
Registration Number 15474995
Vat Number 461 7006 12
EORI Number GB 461700612000
Trading address
91A Salterns Road
Poole
BH148BL
Registered Address
20 Wenlock Road
London
N1 7GU
The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to H20 Sports indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by H20 Sports Retail Store. H20 Sports retail store reserves the right to make changes to this website and these terms and conditions at any time.
This website is owned and operated by H20 Sports. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of H20 Sports. All audio and video clips are the sole property of H20 Sports or their respective content providers. All software used on the website is the sole property of H20 Sports or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without H20 Sports prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
BUY WITH CONFIDENCE WITH H2O SPORTS EXTENDED WARRANTY
We choose the products we sell knowing their quality and reliability and for that reason H2O Sports is now offering an extension of the std 12 months warranty that our suppliers offer by a further 4 years. We’re the FIRST UK Retailer to offer this 5-year Warranty. Valid on All 2022 Purchased from 1st April 2022 your warranty will be in place automatically
The 5-Year warranty will include,
Paddle Boards and Paddles
Windsurfing, Boards, Sails, Masts and Booms
Kitesurfing, Kites, Boards, Bindings and Bars
Wing foiling, Wings, Boards and Foils
Wake & Ski, Wakeboards and Bindings and Water-skis.
Excluded Items from our extended five-year warranty
Wetsuits / Bags (Board Bags, Kite Bags, Travel bags) All soft goods
As per the std 12 months warranty your product will be replaced or repaired.
T&C
All products must have been originally purchased from H2O Sports, original proof of purchase or product registration will be required.
Where a std manufactures warranty is available H2O will process via this option, thereafter the H2O Extended warranty will take place.
Definition of a warranty: A failure in a manufacture’s workmanship. This does not cover Wear & Tear or user damage/abuse.
Your product will be replaced with a like for like item.
Where a like for like isn’t available an alternative will be offered. Any £££ decrease a refund will be issued for the difference, any £££ increase the customer will be expected to pay the difference.
A Full cash refund won’t be offered.
All of H20 Sports products are guaranteed against defects in accordance with the manufacturer's warranty from the date on which the goods were received. Except as expressly stated herein, H20 Sports makes no representations or warranties, either express or implied, of any kind with respect to products sold on the H20 Sports website. Except as expressly stated herein, H20 Sports expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to H20 Sports arising from any product sold on the H20 Sports website shall be the price of the product ordered. In no event shall H20 Sports, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages.
The H20 Sports website and the materials therein are provided "as is". H20 Sports makes no representations or warranties, either express or implied, of any kind with respect to the H20 Sports website, their operations, contents, information, materials. H20 Sports expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that H20 Sports, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the H20 Sports website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, H20 Sports shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. H20 Sports shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, H2O Sports shall immediately issue a credit to your credit card account in the amount of the charge. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. Where deposits are used for pre orders and or to secure items, these deposits are non refundable.
This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that H20 Sports are not responsible for the operation of or content located on or through any such website.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. H20 Sports reserves the right at any time after receipt of your order to accept or decline your order for any reason. H20 Sports reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. H20 Sports is a reseller to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by H20 Sports.
Discount Codes are not valid with our 0% Finance offers... However, can be used with our load bearing finance - Contact the team to arrange
Discount codes can’t be used against the below 2023 premium brands,
Discount codes are unable to be used with any of our 0% Finance offers.
O’Neill / Red Paddle Co / Duotone Kites / Duotone Windsurf / Duotone Wings / ION / Fanatic
Any order placed or received failing to adhere to the above terms and conditions will be refused and refunded at the earliest possible time.
Shipping Main Land UK. We provide FREE Shipping to Mainland UK on all orders over £99* Except for Bulky Items and or Remote Post Codes**. We aim to provide FREE Next Day Shipping on 95% of our products. For items that require being ordered in from suppliers shipping can take 5-7 working days. Once your order is confirmed, the Team will contact you within 24 Hours of placing your order to update you regarding your shipping ETA and tracking where applicable.
PLEASE NOTE Northern Ireland, Scottish Highlands and the Channel Islands are now treated within our shipping terms and conditions as "REST OF WORLD" due to the increased costs involved in shipping.
* Under £99 orders will be charged £4.99 – And you’ll be made aware of this at checkout
** Bulky Items & Remote Post Codes. Where Bulky items and or your delivery address surcharges are unable to be calculated at checkout, a member of the team will contact you within 24hours of placing your order to confirm exact delivery costs! At any time if this isn't suitable, we can offer a full refund. Delivery times are specifically calculated based on your location and item order by order...
Shipping Europe. Update Jan 1st 2021. Orders under £200 a default shipping surcharge of £30 now applies* This covers the base rate of shipping for the majority of our items... Please note for large & bulky items to some countries, surcharges will still apply on top of this base rate and the team will let you know ASAP on placing your order. If in doubt, please contact us before hand for a quote.... We provide Express Shipping on 95% of our products. Due to some items location (being dropped shipped from our warehouses) and or their size, larger items like kite boards, Booms, Sail, Masts & ISUP's will have a specific surcharge and shipping can take 5-7 working days*. Depending on your exact country of origin, will depend on the exact shipping cost. On exceptionally large items like Rigid SUP boards and Windsurfing Boards** We’re happy to provide specific quotes for you. Once your order is confirmed, the Team will contact you within 24 Hours of placing your order to update you regarding your shipping costs / ETA and tracking where applicable. *For all international orders - you the customer are solely responsible for all additional charges to include - Customs clearance, Any Duties your country may charge, additional storage, and the use of third party courier. All paper work and invoices are as per your order confirmation email - You the customer are responsible for ensuring these details are correct and suitable for your country.
*Under £200 orders will be charged £30 – And you’ll be made aware of this at checkout
** Large & Bulky items (Windsurfing Boards / Rigid SUP’s) and some countries will carry a surcharge on top of the base rate charged for shipping. The Team will contact you within 24 Hours of placing your order to make you aware of this. Please note we do not ship Rigid Kayaks to Europe. If in Doubt please contact us for a quote.
Shipping Rest Of World. Update Jan 1st 2021. Orders under £500 a default shipping surcharge of £60 now applies* This covers the base rate of shipping for the majority of our items... Please note for large & bulky items to some countries, surcharges will still apply on top of this base rate and the team will let you know ASAP on placing your order. If in doubt, please contact us before hand for a quote. We provide Express International Shipping on 95% of our products. Due to some items location (being dropped shipped from our warehouses) and or their size, larger items like kite boards, Booms, Sail, Masts etc will have a specific surcharge and shipping can take 5-7 working days. Depending on your exact country of origin, will depend on the exact shipping cost**. On exceptionally large items like Rigid SUP boards and Windsurfing Boards*** we’re happy to provide specific quotes for you. Once your order is confirmed, the Team will contact you within 24 Hours of placing your order to update you regarding your shipping costs / ETA and tracking where applicable. *For all international orders - you the customer are solely responsible for all additional charges to include - Customs clearance, Any Duties your country may charge, additional storage, and the use of third party courier. All paper work and invoices are as per your order confirmation email - You the customer are responsible for ensuring these details are correct and suitable for your country.
*Under £500 orders will be charged £60 – And you’ll be made aware of this at checkout
** Large & Bulky items (Windsurfing Boards / Rigid SUP’s) and some countries will carry a surcharge on top of the base rate charged for shipping. The Team will contact you within 24 Hours of placing your order to make you aware of this. Please note we do not ship Rigid Kayaks to Europe. If in Doubt please contact us for a quote.
*** Exceptionally large items like Windsurfing Boards / Rigid SUP’s will need a specific quote with shipping companies – Please contact us to receive a quote, most things are possible! The Team will contact you within 24 Hours of placing your order to make you aware of this.
Changing Delivery Information
Where you the customer interact with our shippers directly on their app and edit your delivery address, ask for items to be left with a neighbor and or a safe place. H2O Sports will not be Liable for these items then being lost, stolen or damaged.
Don’t worry though, a member of the H20 Sports team will contact you straight away after you’ve placed your order to advise you of any additional charges your order may incur before we process your order… If in doubt give the team a call on 0044 1202 733744 Shippers we use are as follows, Fedex, DPD, DHL, UK Mail, depending on your order size and location.
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