To order products from our Website using your mobile, table or desktop devices... Use our top mega menu navigation to quickly find what you need by category or search our brand page to find products via manufacture... Use our filters to refine your search by Type, Style, Size, Price, colour Etc... Use our quick view or main product page to choose your required variants and add them to your basket... Our checkout options allow you to fast pay with PayPal, Apple Pay, Google Pay And all major cards**. When you have finished shopping, click the checkout button. If you have used our website before you can enter you email address and password and your previous details will be entered. (Can't remember your password - click our "forgot password link" to securely reset your password) If you are a new customer then simply follow the steps on line and enter your details. If there are any special comments that you would like to make about the delivery or correspondence please enter them in the order comments section for the team to follow. Please take time to confirm your details before choosing your preferred payment method. We'll take it from here! You'll receive an automated order confirmation email - re confirming your order details, then we'll be in touch with processing, dispatch and delivery information.
Please note that your details will be kept safe and secure and will not be given to any third parties (see our privacy policy for more details)... We do not offer a "guest checkout" as we still require all your details in order to deliver your order and keep you updated apart from a password. Once your order is received, should you wish for your customer account to be deleted (Along with all your information - simply contact us and we'll take care of it)
**Please also note if you want to use click and collect or enter a discount code - You'll not be able to do this using our fast pay methods (Apple, PP and Google pay) as it by passes our checkout! You';; need to log in and compete our checkout to enable the above option to be entered and then you'll be presented with all our avaiasllbe payment methods once completed
If your order has not started being processed by our warehouse, you can contact us on 0044 1202 733744 (10am-4pm) with your order number and we will be able to help you. If our warehouse has started processing the order, we are unable to cancel it and we would advise that you return the item as soon as you receive it.
The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number. If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
Shipping Main Land UK. We provide FREE Shipping to Mainland UK on all orders over £99* Except for Bulky Items and or Remote Post Codes**. We aim to provide FREE Next Day Shipping on 95% of our products. For items that require being ordered in from suppliers shipping can take 5-7 working days. Once your order is confirmed, the Team will contact you within 24 Hours of placing your order to update you regarding your shipping ETA and tracking where applicable.
PLEASE NOTE Northern Ireland, Scottish Highlands and the Channel Islands are now treated within our shipping terms and conditions as "REST OF WORLD" due to the increased costs involved in shipping.
* Under £99 orders will be charged £4.99 – And you’ll be made aware of this at checkout
** Bulky Items & Remote Post Codes. Where Bulky items and or your delivery address surcharges are unable to be calculated at checkout, a member of the team will contact you within 24hours of placing your order to confirm exact delivery costs! At any time if this isn't suitable, we can offer a full refund. Delivery times are specifically calculated based on your location and item order by order...
Shipping Europe. Update Jan 1st 2021. Orders under £200 a default shipping surcharge of £30 now applies* This covers the base rate of shipping for the majority of our items... Please note for large & bulky items to some countries, surcharges will still apply on top of this base rate and the team will let you know ASAP on placing your order. If in doubt, please contact us before hand for a quote.... We provide Express Shipping on 95% of our products. Due to some items location (being dropped shipped from our warehouses) and or their size, larger items like kite boards, Booms, Sail, Masts & ISUP's will have a specific surcharge and shipping can take 5-7 working days*. Depending on your exact country of origin, will depend on the exact shipping cost. On exceptionally large items like Rigid SUP boards and Windsurfing Boards** We’re happy to provide specific quotes for you. Once your order is confirmed, the Team will contact you within 24 Hours of placing your order to update you regarding your shipping costs / ETA and tracking where applicable. *For all international orders - you the customer are solely responsible for all additional charges to include - Customs clearance, Any Duties your country may charge, additional storage, and the use of third party courier. All paper work and invoices are as per your order confirmation email - You the customer are responsible for ensuring these details are correct and suitable for your country.
*Under £200 orders will be charged £30 – And you’ll be made aware of this at checkout
** Large & Bulky items (Windsurfing Boards / Rigid SUP’s) and some countries will carry a surcharge on top of the base rate charged for shipping. The Team will contact you within 24 Hours of placing your order to make you aware of this. Please note we do not ship Rigid Kayaks to Europe. If in Doubt please contact us for a quote.
Shipping Rest Of World. Update Jan 1st 2021. Orders under £500 a default shipping surcharge of £60 now applies* This covers the base rate of shipping for the majority of our items... Please note for large & bulky items to some countries, surcharges will still apply on top of this base rate and the team will let you know ASAP on placing your order. If in doubt, please contact us before hand for a quote. We provide Express International Shipping on 95% of our products. Due to some items location (being dropped shipped from our warehouses) and or their size, larger items like kite boards, Booms, Sail, Masts etc will have a specific surcharge and shipping can take 5-7 working days. Depending on your exact country of origin, will depend on the exact shipping cost**. On exceptionally large items like Rigid SUP boards and Windsurfing Boards*** we’re happy to provide specific quotes for you. Once your order is confirmed, the Team will contact you within 24 Hours of placing your order to update you regarding your shipping costs / ETA and tracking where applicable. *For all international orders - you the customer are solely responsible for all additional charges to include - Customs clearance, Any Duties your country may charge, additional storage, and the use of third party courier. All paper work and invoices are as per your order confirmation email - You the customer are responsible for ensuring these details are correct and suitable for your country. Please note for DTK products being shipped to the USA specifically - there is a one off surcharge shipping fee of £250 per item... You'll be made aware of this at checkout during order completion.
*Under £500 orders will be charged £60 – And you’ll be made aware of this at checkout
** Large & Bulky items (Windsurfing Boards / Rigid SUP’s) and some countries will carry a surcharge on top of the base rate charged for shipping. The Team will contact you within 24 Hours of placing your order to make you aware of this. Please note we do not ship Rigid Kayaks to Europe. If in Doubt please contact us for a quote.
*** Exceptionally large items like Windsurfing Boards / Rigid SUP’s will need a specific quote with shipping companies – Please contact us to receive a quote, most things are possible! The Team will contact you within 24 Hours of placing your order to make you aware of this.
Don’t worry though, a member of the H20 Sports team will contact you straight away after you’ve placed your order to advise you of any additional charges your order may incur before we process your order… If in doubt give the team a call on 0044 1202 733744 Shippers we use are as follows, Fedex, DPD, DHL, UK Mail, depending on your order size and location.
Changing Delivery Information
Where you the customer interact with our shippers directly on their app and edit your delivery address, ask for items to be left with a neighbour and or a safe place. H2O Sports will not be Liable for these items then being lost, stolen or damaged.
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For 95% of our main stream deliveries you'll receive an email confirmation and tracking information emailed through to your chosen email account you completed during our checkout process. For larger items and first class Royal mail items - this service is not always possible..
If your having problems tracking your order or you suspect your order is missing please call any member of the team on 0044 1202 733744 and we'll be able to assist / track the item with our system or contact our shippers directly and resolve the delay / problem ASAP. Should your item be delayed then we'll do everything in our power to assist our currier in getting your order delivered as quickly as possible. Should your item be misplaced or lost, We'll take up the claim with our curriers and where possible dispatch another item to you ASAP or offer you an alternative if this item is out of stock... Where this is not possible to dispatch another suitable product... Claims are processed within 2-4 weeks. (Our shippers policy we're restricted by) Once our shippers are satisfied that the item hasn't been delivered and cannot be located and is in fact lost, we'll happily offer you a full refund once the claim is resolved.
Where items have arrived and you suspect them to be damaged... Ideally your courier will wait while you inspect the goods and if your satisfied that the goods are OK you can accept them... However if your courier will not wait while you inspect them please sign for the goods "un checked" And if the packaging clearly appears to have damaged the goods please sign "damaged" And or refuse them.
If your order is Damaged / Incorrect / Arrived Faulty or you feel in anyway it has been misleadingly, Please Call or Email any member of the team quoting your order number... All damages need to be reported within 24 hours and all other reasons need to be reported within 48 hours, otherwise H20 Sports will not accept liability for any of these problems.
Life is complicated enough... So we've made returning items as simple as possible for main land UK - Click the link below and complete the form... We'll take it from there! For Exchanges, simply select "refund" and re order the required item again online... We'll refund the very moment its returned to us.
For NI, Channel Islands, Europe and Rest of World, you the customer will need to return the item to us as collections are not possible...
For items where we've made a mistake or the item is faulty - we'll refund all postage costs on receipt of postage receipt and dispatch replacements items FOC. For items simply no longer required or where you the customer has ordered the incorrect size or product, return postage will not be refunded and dispatching out will be chargeable
Please be aware of the following...
Returns / Exchanges: Right to Cancel
You can return any item to us without a reason for a full Refund / Exchange. The return must be initiated either by the return form above or notified by email, stating the order number to contact@h2o-sports.co.uk within 30 days of receiving your order. We do not offer a free returns service for refunds or exchanges. Your order must be returned in its original packaging with tags and unused. We are happy to discuss any return outside of these terms and will look at each case individually. For items where we've made a mistake or the item is faulty - we'll refund all postage costs on receipt of postage receipt and dispatch replacements items FOC. For items simply no longer required or where you the customer has ordered the incorrect size or product, return postage will not be refunded and dispatching out will be chargeable
BUY WITH CONFIDENCE WITH H2O SPORTS EXTENDED FIVE WARRANTY... We choose the products we sell knowing their quality and reliability and for that reason H2O Sports is now offering an extension of the standard one year warranty that our suppliers offer by a further 4 years. We’re the FIRST UK Retailer to offer this 5-year Warranty. Valid on all purchased from products from the 1st April 2022 your warranty will be in place automatically... The 5-Year warranty will automatically include the below products,
Paddle Boards and Paddles
Windsurfing, Boards, Sails, Masts and Booms
Kitesurfing, Kites, Boards, Bindings and Bars
Wing foiling, Wings, Boards and Foils
Wake & Ski, Wakeboards and Bindings and Water-skis.
Excluded Items from our extended five year warranty
Wetsuits / Bags (Board Bags, Kite Bags, Travel bags) All soft goods
As per the standard 12 months warranty your product will be replaced or repaired.
T&C
All products must have been originally purchased from H2O Sports, original proof of purchase or product registration will be required. Where a standard manufactures warranty is available H2O will process via this option, thereafter the H2O Extended warranty will take place. Definition of a warranty: A failure in a manufacture’s workmanship. This does not cover Wear and Tear or user damage/abuse. Your product will be replaced with a like for like item. Where a like for like item isn’t available an alternative will be offered. Any £££ decrease a refund will be issued for the difference, any £££ increase the customer will be expected to pay the difference. A Full cash refund won’t be offered.
Standard One Year Warranty:
All products purchased are backed with a 12 months warranty from the day of purchase. Some products may have an extended warranty that requires you to register your product with the manufacturer. Please ensure the product registration is completed within 30 days of purchase. For any warranty issue please email us with your original order number and a brief description of the fault to contact@h2o-sports.co.uk We will then arrange for your product to be collected by DPD and returned to either H2O Sports or the manufacturer in question. Your warranty will then be assessed. Depending on the type of warranty and product you will either receive a new product or a replacement of the faulty part. We are very happy to discuss any warranty outside of its warranty period and will look at each case individually.
*Definition of a warranty is the failing of any part by the manufacturer, accidental damage and fair wear and tear will not be considered.
Should you have not refused the item (That is later found to be damaged on closer inspection) and signed for it un-checked - please notify us within 24hrs (We're open seven days a week) Our team will advise you on the course of action, but in most cases we'll arrange a collection and re delivery of another item. Where this is not possible and your returning items to us, (Mainly from Europe and ROW) please remember to enclose your certificate of posting with your claim, if you cannot provide evidence of posting then you may only be entitled to the minimum compensation. If your claim is for damage or part loss, all damaged packaging and contents must be retained and presented to our Currier on request. If the problem is due to a mistake by H20 Sports Ltd (Yes, even we can make mistakes) where we've delivered the wrong product / faulty product or even our web team have mis described a product... Firstly we'll apologies and we'll put it right a quick as humanly possible... H20 Sports will arrange a collection and a replacement, or the correct item to be dispatched ASAP at our expense and your convenience or offer a repair / discount should you be willing to retain the order. If you change your mind regarding your order or have mistakenly ordered the incorrect size or product... Please note that under the sale of goods act created in 1979, you the consumer has no automatic right to return your goods. In this case please contact H20 Sports using the above link and completing the form... We make mistake too, so we'll do our very best to put it right as quickly as possible with an exchange or refund at our discretion. Please note when returning items where no mistake has been made by H20 Sports carriage charges will be applied and NOT refunded. All items in this case are returned at the consumers expense and risk. All returned items must be in 100% re sell-able condition with packaging otherwise at our discretion they will be refused or a restocking fee applied. Typically refunds are issues within seven working days of being received back. Most often faster... Where customers have purchased from H20 Sports using a different currency (None GBP) H20 Sports are NOT responsible for any fees incurred upon a refund or any difference in amounts from changes in exchange rates.
If you would like to exchange or return your item or have a warranty query please follow the link above and submit as much information as you can so that we can process your request as swiftly as possible.
Order Number (please write your order number) H20 Sports, 91 Salterns Road, Poole, BH14 8BL
We accept the following payment methods... PayPal, All major bank and credit cards and pay monthly Finance. (Conditions apply - see finance below) “We do not store credit card details nor do we share customer details with any 3rd parties”
Insert all your card details on the payment page. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. Once you have completed the transaction you will be returned to the H20-sports Website. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call (0044 1202 733744) and we can arrange another method of payment.
If you have a PayPal account you can use our "Checkout with PayPal" option at any time to quickly checkout just using you PayPal login and password. Once you have completed the transaction you should click the return to merchant button which will take you back to the H20-Sports Website. You will receive two confirmation emails with your order number and receipt number. The emails will come from service@paypal.co.uk. If you do not receive both these notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call and we can arrange another method of payment.
If you have a valid promotional Coupon Code or voucher code then you can enter it into the coupon code box on the payment page and your order will be discounted accordingly - please be sure to check the expiry date on the coupon as they often run for a limited time period. They will sometime only be available on certain brands or products categories, so please check the items you have chosen are eligible for the discount. If you have any problems with the promotional coupon please email our customer service team on contact@h2o-sports.co.uk
Discount codes are unable to be used with any of our 0% Finance offers.
153 Solutions LTD T/A H2O Sports
Registration Number 15474995
Vat Number 461 7006 12
EORI Number GB 461700612000
Trading address
91A Salterns Road
Poole
BH148BL
Registered Address
20 Wenlock Road
London
N1 7GU
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